What does CoHosta’s Technical Support include?

CoHosta’s Technical Support covers website maintenance, software updates, plugin management, malware protection, and real-time troubleshooting.

Is CoHosta’s Technical Support available 24/7?

Yes. CoHosta’s technical team operates 24/7 to monitor and resolve performance or security issues immediately.

Can I get support for non-WordPress websites?

Yes. CoHosta’s technical experts assist with WordPress and other major platforms, ensuring uptime and performance optimization.

Do you provide proactive monitoring?

Absolutely. CoHosta continuously monitors your site for downtime, performance issues, and potential security risks.

Your Technical Support Partner 24x7

WordPress Technical Support Service

Stay protected and up to date with expert monitoring and technical support.

Why Your Website Needs Ongoing Monitoring

We know how damaging it can be when your website goes down or doesn't function the way it needs to. Business can be lost and customers get upset.

The scariest part is how susceptible you are to a variety of potential issues. All it takes is for one of the following to happen and your entire website could be down:

Out of date plugin
Out of date theme
Minor code change
Unauthorized login
An automatic update to a plugin or theme

The worst part is that these issues are happening with increased frequency. This is why it is important to have an IT support programmer or a programmer in place so you can quickly have it fixed when things break.

At CoHosta we've created a dedicated support team to ensure you are protected from many of the common issues that affect other businesses. In addition, our support team is on hand to take care of any emergencies you may experience.

WordPress Technical Support Plans

For WordPress websites only

$ 50 USD
/month

$200 Setup Fee

Standout features

WP Core Updates

Keep your WordPress Core, plugins, and themes up to date

LiteSpeed caching

Set up LiteSpeed caching plugins to make your site run FAST

CloudFlare CDN

Technical Support Plan - LITE

For WordPress websites only

$ 250 USD
/month

NO Setup Fee

Standout features

WP Core Updates

Keep your WordPress Core, plugins, and themes up to date

LiteSpeed caching

Set up LiteSpeed caching plugins to make your site run FAST

CloudFlare CDN

Free Site Transfer

(no need to buy Site Transfer during checkout if you buy TSP Full)

Form Testing

Mailgun

SMTP Email Delivery Configuration, DNS access required.

Contact Form 7

Configurations and integrations

Google reCAPTCHA

Configurations and integrations

Flamingo

Contacts leads collector

Up to 1 Hour WP Assistance

Up to 1 hour of WordPress editing assistance per month

Malware Removal

Up to 1 hour of Manual and thorough malware removal if your site is compromised

Technical Support Plan - FULL

What we can help you with

Website Monitoring

Your website has a lot of moving parts, so it's essential that all of them continue to work as intended. We constantly monitor your website for any issues. This way we can catch them as quickly as possible and minimize any potential disruption of business.

Website Updates

Updates to plugins and even WordPress itself can wreak havoc on your website if they're not updated consistently. Because of this, we ensure everything on your website is updated in a timely manner.

Website Security

We'll ensure your website has all the latest security protocols in place. In addition, we stay up to date on the newest threats so you're always protected.

Website Backups

Don't lose your website if it goes down. With daily backups you can be confident that if something catastrophic happens you won't lose everything.

Website Testing

Your contact forms and other functionality are vital for converting website traffic into leads. We go in every month to test your forms and any other critical functionality to ensure there is no potential loss of business.

Emergency Support

We're always on call for any emergencies you may experience with your website. Some additional costs may occur for emergency support.
These costs will be assessed after the issue is fixed and the cause of the issue is found.

Industries Who Greatly Benefit from Ongoing Technical Services

If your business or organization relies on a consistent, reliable website it's important to have ongoing technical support.

Recommended for:

Religious Organizations
Non-Profit Organizations
E-commerce Websites
Contractor Websites
Small-Medium Businesses
Restaurants
Cryptocurrencies & NFTs
Insurance Companies
Lawyers
Equipment Distributors/Suppliers
Caretakers/Daycare Companies
Research/Intellectual Property Groups

* A Technical Service Plan can be purchased as an addon to your hosting during checkout.

We will keep your site secure, running fast and ranking!

MAKE YOUR SITE SAFE AND STRESS FREE!

our web experts will tackle whatever you need for a successful site.

FAQ

Do you provide emergency support if my website goes down?

Yes, we provide emergency support if your website goes offline. You should contact our support team when your website experiences downtime. Our technical team can resolve issues more efficiently when users report problems immediately.

Will you handle WordPress core, theme, and plugin updates?

In our managed support plans, WordPress core, themes, and plugins are included. Verify this with your provider before picking a plan. The website needs regular updates to maintain security while ensuring software compatibility. A professional team usually tests updates carefully to prevent conflicts. The system reduces errors through its installation process.

How often do you perform website backups and security monitoring?

Backup frequency depends on the hosting or support plan you select. Choose a service that performs regular automated backups. Daily backups work nicely for active or business websites. Constant security monitoring detects threats early. Constant monitoring reduces the risk of malware and unauthorized entry.

Can you help with website performance optimization and speed improvements?

Yes, technical support teams often assist with performance optimization. Discuss your speed concerns clearly with the support team. They may review server settings, caching, and overall website configuration. Performance checks can help identify factors slowing your site down. Ongoing optimization keeps loading times stable as traffic increases.

What is the difference between hosting support and technical support?

Hosting support handles server-related problems. This includes issues with uptime, storage, and connectivity problems. Technical support assists with website-related problems. Service plan selection requires understanding this difference. Hosting support handles infrastructure matters, while technical support assists with CMS-related issues, software updates, and problem-solving. The right type of service should be selected based on your required help.

How quickly can I expect a response to my support request?

Response time depends on the service-level agreement. Review expected response times before signing up. Providers show quicker response times when handling urgent requests that have high priority. Standard requests may take slightly longer depending on complexity. Your support ticket will move faster through the system when you use clear communication.